273 / 372
273
臺大管理論叢
2016/6
第
26
卷第
2
期
273-302
DOI: 10.6226/NTUMR.2016.APR.A102-083
由任務科技配適度觀點探討司法人員資訊系統使
用與工作績效之影響因子
Exploring the Influencing Factors of Judicial Personnel’s
Information System Usage and Job Performance from the
Perspectives of Task-Technology Fit
摘 要
司法院投入大量資訊經費開發各式專業應用系統，以提昇員工工作效率與品質。本研究
以任務科技配適度為基礎，加入「自我效能」、「成果預期」與「助益條件」、「組織
凝聚力」等構面，提出一探討影響司法人員資訊系統使用與工作績效之模型。並透過對
高等法院及地方法院等
9
名司法人員之訪談，修正研究架構及衡量問項，後針對司法人
員進行正式問卷調查，共回收
138
份有效問卷。結果發現：「任務科技配適度」及「成
果預期」顯著影響司法人員工作績效，「任務特性」、「科技特性」、「個人適應力」、
「系統自我效能」及「技術助益條件」間接影響「工作績效」。本研究依據研究結果，
提出資訊系統發展建議，以供司法單位未來進行業務電腦化之參考。
【關鍵字】
任務科技配適度、社會認知理論、助益條件
Abstract
Like many other organizations, the Judicial Yuan has invested enormous amounts of capital
in information technology infrastructure and information systems to boost staff job
performance. To understand the relationship between individual performance and task
fitness, this study incorporates Task-Technology Fit Theory and outcome expectation from
Social Cognitive Theory, along with concepts of self-efficacy, condition facilitation, and
organizational cohesiveness to propose a model to explore factors impacting judicial
personnel’s job performance. To develop more suitable research model and questionnaires,
in-depth interviews were conducted with nine High Court and District Court officers.
Content analysis results were used to adjust the research model and enhance the
measurement items. A questionnaire survey was then administered, resulting in 138 valid
responses. Results find that task-technology fit and outcome expectation have a significant
impact on judicial personnel’s job performance, task characteristics, and technology
characteristics, while individual characteristics (adaptability) indirectly affect job
performance through task-technology fit. Meanwhile, system self-efficacy and technology
facilitating conditions indirectly affect job performance through outcome expectation.
【
Keywords
】
task-technology fit, Social Cognitive Theory, facilitating conditions
王舒民
/
中國文化大學資訊管理學系副教授
Shu-Ming Wang
, Associate Professor, Department of Information Management, Chinese Culture
University
林娟娟
/
東吳大學資訊管理學系教授
Judy Chuan-Chuan Lin
, Professor, Department of Computer Science and Information Management,
Soochow University
簡子晴
/
司法院資訊處助理設計師
Tzu-Ching Chien
, Assistant System Designer, Department of Information Management, Judicial Yuan
鄒仁淳
/
中華幸福企業快樂人協會秘書長
Monica Ren-Chuen Tzou
, Secretary General, Association for Joyfulness in Organization and Your Life
Received 2013/12, Final revision received 2015/4