128 / 330
以
ITIL
為基礎雲端運算服務品質評估機制之研究
128
extension.
Journal of Marketing
, 56 (3): 55-68. doi: 10.2307/1252296
Deloitte. 2009.
Cloud computing: Forecasting change
.
http://public.deloitte.no/ dokumenter/2_Cloud_Computing%5B1%5D.pdf.Accessed Nov. 4, 2014.
DeLone, W. H., and McLean, E. R. 1992. Information systems success: The quest for the
dependent variable.
Information Systems Research
, 3 (1): 60-95. doi: 10.1287/
isre.3.1.60
. 2003. The DeLone and McLean model of information systems success: A ten-year
update.
Journal of Management Information Systems
, 19 (4): 9-30. doi: 10.
1080/07421222.2003.11045748
Dhar, S. 2012. From outsourcing to cloud computing: Evolution of IT services.
Management
Research Review
, 35 (8): 664-675. doi: 10.1108/01409171211247677
Escobar, M. T., and Moreno-Jime’nez, J. M. 2007. Aggregation of individual preference
structures in AHP-group decision making.
Group Decision and Negotiation
, 16
(4): 287-301. doi: 10.1007/s10726-006-9050-x
Forman, E., and Peniwati, K. 1998. Aggregating individual judgments and priorities with the
analytic hierarchy process.
European Journal of Operational Research
, 108 (1):
165-169. doi: 10.1016/S0377-2217(97)00244-0
Gable, G., and Rai, A. 2009. Reconceptualising the information system as a service. In
Proceedings of the 17th European Conference on Information Systems
: 371.
Verona, Italy: University of Verona Polo Zanotto.
Gartner. 2010.
Gartner highlights key predictions for IT organizations and users in 2010
and beyond
.
http://www.gartner.com/it/page.jsp?id=1278413.Accessed Nov. 4,
2014.
. 2013.
Gartner says cloud office systems total 8 percent of the overall office
market and will rise to 33 percent by 2017
.
http://www.gartner.com/newsroom/ id/2514915.Accessed Nov. 4, 2014.
Gowin, D. B. 1981.
Educating
. New York, NY: Cornell University Press.
Hanafin, S. 2004.
Review of literature on the Delphi technique
.
http://www.dcya.gov.ie/ documents/publications/Delphi_Technique_A_Literature_Review.pdf.Accessed
Jul. 25, 2014.
Holden, M. C., and Wedman, J. F. 1993. Future issues of computer-mediated
communication: The results of a Delphi study.
Educational Technology Research
and Development
, 41 (4): 5-24. doi: 10.1007/BF02297509
Hu, H., and Zhang, J. 2013. The evaluation system for cloud service quality based