Table of Contents Table of Contents
Previous Page  126 / 330 Next Page
Information
Show Menu
Previous Page 126 / 330 Next Page
Page Background

ITIL

為基礎雲端運算服務品質評估機制之研究

126

參考文獻

黃鴻程,

2006

服務業關鍵成功因素:實踐取向的實證研究

,台北,台灣:秀威資訊

科技。

(Huang, Hung-Cheng. 2006.

Critical Success Factors in Services Industry:

Practice-oriented Empirical Research

. Taipei, Taiwan: Xiu Wei Information

Technology.)

經濟部中小企業處,

2011

101

年中小企業白皮書

,台北,台灣:經濟部。

(Ministry

of Economic Affairs, Small and Medium Enterprise Administration. 2011.

2012

SMEs white paper

. Taipei, Taiwan: Ministry of Economic Affairs.)

資訊工業策進會,

2010

ITIL/ISO20000

課程主題館

http://www.iiiedu.org.tw/ites/ portal/ITIL_Series06.htm

搜 尋 日 期:

2014

11

4

日。

(Institute for

Information Industry. 2010.

ITIL/ISO20000 topics pavilion

.

http://www.iiiedu

.

org.tw/ites/portal/ITIL_Series06.htm.

Accessed Nov. 4, 2014.)

榮泰生,

2011

EXPERT CHOICE

在分析層級程序法

(AHP)

之應用

,台北,台灣:

五南。

(Rong, Tai-Sheng. 2011.

Application of Analytic Hierarchy Process (AHP)

with EXPERT CHOICE

. Taipei, Taiwan: Wu-Nan Book.)

謝錫堃與陳柏誠,

2012

,雲端計算,

科學發展

473

期:

64-69

(Shieh, Ce-Kuen, and

Chen, Po-Cheng. 2012. Cloud computing.

Science Development

, 473: 64-69.)

Altaf, F., and Schuff, D. 2010. Taking a flexible approach to ASPs.

Communications of the

ACM

, 53 (2): 139-143. doi: 10.1145/1646353.1646389

Bakakus, E., and Boller, G. W. 1992. An empirical assessment of the SERVQUAL scale.

Journal of Business Research

,

24 (3): 253-268. doi: 10.1016/0148-2963(92)

90022-4

Barnes, S., and Vidgen, R. 2004. Evaluating the quality of e-business implementation with

E-Qual. In Currie, W. (Ed.),

Value Creation from E-Business Models

: 229-252.

Oxford, UK: Butterworth-Heinemann Elsevier. doi: 10.1016/B978-075066140-

9/50012-6

Benlian, A., Koufaris, M., and Hess, T. 2011. Service quality in software-as-a-service:

Developing the SaaS-Qual measure and examining its role in usage continuance.

Journal of Management Information Systems

, 28 (3): 85-126. doi: 10.2753/

MIS0742-1222280303

Böhm, K., Leimeister, S., Riedl, C., and Krcmar, H. 2011. Cloud computing–Outsourcing 2.0

or a new business model for IT provisioning?. In Keuper, F., Oecking, C., and

Degenhardt, A. (Eds.),

Application Management

: 31-56. Wiesbaden, Germany:

Springer-Gabler. doi: 10.1007/978-3-8349-6492-2_2