Table of Contents Table of Contents
Previous Page  127 / 330 Next Page
Information
Show Menu
Previous Page 127 / 330 Next Page
Page Background

臺大管理論叢

27

卷第

2

127

Brewster, E., Griffiths, R., Lawes, A., and Sansbury, J. 2010.

IT Service Management: A

Guide for ITIL V3 Foundation Exam Candidates

. Swindon, UK: British

Informatics Society.

Brooks, C. 2010.

Cloud computing benchmarks on the rise

.

http://searchcloudcomputing. techtarget.com/news/1514547/Cloud-computing-benchmarks-on-the-rise.

Accessed Jul. 25, 2014.

Bryson, N. 1996. Group decision-making and the analytic hierarchy process: Exploring the

consensus-relevant information content.

Computers and Operations Research

, 23

(1): 27-35. doi: 10.1016/0305-0548(96)00002-H

Budgen, D., Kitchenham, B. A., Charters, S. M., Turner, M., Brereton, P., and Linkman, S.

G. 2008. Presenting software engineering results using structured abstracts: A

randomised experiment.

Empirical Software Engineering

, 13 (4): 435-468. doi:

10.1007/s10664-008-9075-7

Buyya, R., Yeo, C. S., Venugopal, S., Broberg, J., and Brandic, I. 2009. Cloud computing and

emerging IT platforms: Vision, hype, and reality for delivering computing as the

5th utility.

Future Generation Computer Systems

, 25 (6): 599-616. doi: 10.1016/

j.future.2008.12.001

Chandrasekar, A., Chandrasekar, K., Mahadevan, M., and Varalakshmi, P. 2012. QoS

monitoring and dynamic trust establishment in the cloud. In Li, R., Cao, J., and

Bourgeois, J. (Eds.),

Computing Lecture Notes in Computer Science: Vol. 7296.

Advances in Grid and Pervasive

: 289-301. Berlin, Germany: Springer-Verlag. doi:

10.1007/978-3-642-30767-6_25

Chen, X., Srivastava, A., and Sorenson, P. 2010. Toward a QoS-focused SaaS evaluation

model. In Ahson, S. A., and Ilyas, M. (Eds.),

Cloud Computing and Software

Services: Theory and Techniques

: 389-407. New Delhi, India: CRC Press. doi:

10.1201/EBK1439803158-c16

Chou, T. H., and Liu, W. T. 2012. Using SEE and SaaS-QUAL to explore the demand of

CRM system. In Bilof, R. (Ed.),

Proceedings of the 2012 International Joint

Conference on Service Sciences

: 51-56. Danvers, MA: Institute of Electrical and

Electronics Engineers. doi: 10.1109/IJCSS.2012.46

Condon, E., Golden, B., and Wasil, E. 2003. Visualizing group decisions in the analytic

hierarchy process.

Computers and Operations Research

, 30 (10): 1435-1445. doi:

10.1016/S0305-0548(02)00185-5

Cronin, J. J., and Taylor, S. A. 1992. Measuring service quality: A reexamination and