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239
臺大管理論叢
2016/6
第
26
卷第
2
期
239-272
DOI: 10.6226/NTUMR.2016.DEC.R.12021
工作要求與工作控制的交互作用對倦怠與學習努
力之影響：公平知覺之干擾角色
The Interactive Effects of Job Demand and Job Control on Burnout
and Learning Efforts: The Moderating Role of Fairness Perception
摘 要
本研究檢驗工作要求（時間壓力及工作負荷）、工作控制（方法自主及目標自主）以及
公平知覺對員工倦怠及學習努力的影響。以
148
位汽車業務人員為樣本，研究結果顯示
工作要求與配適的工作控制的二階交互作用負向影響倦怠，工作負荷與目標自主的交互
作用正向影響學習努力。工作要求、工作控制及公平知覺的三階交互作用結果顯示，對
於高公平知覺的員工，配適的工作控制有助於減緩工作要求對倦怠的正向影響以及對學
習努力的負向影響，對於低公平知覺的員工則反之。作者討論本研究發現在理論以及實
務上之意涵，同時對於未來的研究方向提出建議。
【關鍵字】
工作要求、工作控制、公平知覺
Abstract
The study examines the relationships among job demand (time pressure and work overload),
job control (method autonomy and criteria autonomy), fairness perception, burnout, and
learning effort. Data were provided by 148 car salespeople. The results reveal that two-way
interactions between job demand and proper job control are negatively related to burnout.
The interaction between work overload and criteria autonomy is positively related to leaning
effort. The results of three-way interaction of job demand, proper job control, and fairness
perception reveal that for employees with higher levels of fairness perceptions, job control
will reduce the worsening effects of job demand on burnout and the negative effects on
learning effort. For employees with lower levels of fairness perceptions, these effects will be
reversed. The author discusses the implications for theory and practice and offers suggestions
for the further study.
【
Keywords
】
job demand, job control, fairness perception
林少龍
/
中國文化大學國際貿易學系教授
Shao-Lung Lin
, Professor, Department of International Trade, Chinese Culture University
楊濱燦
/
天主教輔仁大學織品服裝學系副教授
Bin-Tsann Yang
, Associate Professor, Department of Textiles & Clothing, Fu Jen Catholic University
駱少康
/
中國文化大學國際貿易學系副教授
Shao-Kang Lo
, Associate Professor, Department of International Trade, Chinese Culture University
Received 2012/6 , Final revision received 2013/12