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分析台灣金控公司之關鍵風險因子：以風險平衡計分卡結合決策分析實驗室法為基礎之分析網路法
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Tzeng, Chiang, and Li (2007) as well as Tamura, Nagata, and Akazawa (2002) have
summed each row and column of the total-influence relation matrix and have determined
the sums of Row D and Column R. D+R was prominent, representing the strengths of the
relationships among the factors; D–R was relational, representing a factor’s strength in
exerting or being subjected to an influence. Tables 11 and 12 display the strengths of
influence for the dimensions and criteria. The DEMATEL approach can be used for
detecting two critical factors: driving and outcome factors. Driving factors have positive
criterion (D–R) values (i.e., high relation) and high (D+R) values (i.e., high prominence).
By contrast, outcome factors are criteria with negative (D–R) values (i.e., low relation)
and high (D+R) values (i.e., high prominence).
Table 11 Strengths of Influence for Dimensions
Dimension
Sum of Columns (D) Sum of Rows (R)
Prominence
(D+R)
Relation
(D - R)
A. Financial
14.3419
15.4091
29.7510
-1.0671
B. Customer
15.5719
15.8080
31.3799
-0.2361
C. Business Process
15.2196
14.9355
30.1551
0.2841
D. Learning and Growth
15.0644
14.0452
29.1096
1.0191