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分析台灣金控公司之關鍵風險因子：以風險平衡計分卡結合決策分析實驗室法為基礎之分析網路法
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By executing Steps 1–3 of the standard DEMATEL procedure, we attained a total-
influence matrix (Figure 2), in which the key influences were helpful for deriving the
strategy map of the BSC, which shows the cause-effect relationships among the factors.
Kaplan and Norton (1996) indicated that learning and growth affect the business process,
which then affects customer factors, which in turn influence the financial factors.
Identifying the threshold for generating the key influences is not straightforward. We
employed the Li-Tzeng maxi-mean de-entropy threshold (Li and Tzeng, 2009) to identify
Criteria A1
A2
A3 A4 A5
B1
B2
B3 B4 B5 C1
A1 .1862 .2847** .2493** .1898 .2331* .2476** .2662** .2259* .1764 .2348* .1878
A2 .2551** .2496** .2923** .2117 .2636** .2789** .2949** .2506** .1934 .2543** .2033
A3 .2668** .3277*** .2499** .2326* .2746** .3036*** .3127*** .2597** .2144 .2703** .2251*
A4 .2214* .2688** .2521** .1576 .2246* .2462** .2628** .2081 .1851 .2240* .1961
A5 .2196* .2766** .2524** .1908 .1862 .2459** .2513** .2167* .1758 .2220* .1928
B1 .2511** .3030*** .2890** .2169* .2567** .2249* .2963** .2465** .1949 .2547** .2116
B2 .2363*
.2753** .2566** .1930 .2215* .2588** .2201* .2208* .1826 .2420* .1842
B3 .2281* .2724** .2478** .1920 .2241* .2444** .2634** .1751 .1765 .2313* .1826
B4 .2066 .2341*
.2210* .1762 .2043 .2104 .2469** .1849 .1341 .2224* .1887
B5 .2213* .2580** .2435** .1853 .2146
.2373* .2638** .2054 .1785 .1828 .1774
C1 .2034 .2397* .2258* .1787 .2104 .2142 .2367* .1904 .1869 .2149
.1446
C2 .1907 .2303* .2222* .1650 .1948 .2156
.2326* .1771
.1563 .2034 .1652
C3 .2029 .2383* .2147 .1651 .2004 .2052 .2219* .1966 .1515 .1912
.1624
C4 .2417* .2883** .2704** .2050 .2495** .2593** .2831**
.2309* .1932 .2493** .2065
C5 .2201* .2698**
.2540** .1866 .2275* .2456** .2617** .2083 .1736 .2223* .1935
C6 .1945 .2419* .2251* .1693 .2054 .2099 .2415* .1850 .1647
.2087 .1705
C7 .2142 .2499**
.2355* .1925 .2169* .2276* .2491** .2048 .1772 .2166* .1882
C8 .2222*
.2610** .2356* .1747 .2175* .2315* .2530** .2146 .1631 .2175* .1718
D1 .2439** .3029**
.2870** .2115 .2550** .2743** .2978** .2320* .2014 .2561** .2176*
D2 .2446** .3014**
.2931** .2105 .2505** .2782** .2992** .2321* .1956 .2562** .2119
D3 .1660 .1972
.1876
.1642 .1803 .1791 .2052 .1527 .1417 .1744 .1524
Figure 2 Total-Influence Matrix with Threshold Information