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臺大管理論叢
第
26
卷第
2
期
295
path model without requiring large sample sizes or normality of responses. In recent years,
PLS has been widely used in IS-related research. In this study, PLS analysis was conducted
using SmartPLS 2.0 M3.
3. Findings
The results of this study are delineated as follows. First of all, task equivocality,
technology characteristics, and personal adaptability are positively associated with task-
technology fit. These findings suggest that judicial personnel generally found judicial
information systems to meet their needs. This finding also emphasizes the ambiguous aspects
of judicial affairs that are frequently complex and contextually unique. Meanwhile, an
individual’s ability to adapt such systems for his or her particular needs is found to be a
significant factor in contributing to one’s perceived task-technology fit. This finding suggests
that judicial personnel would sometimes alter their working styles to improve system use
effectiveness. Secondly, self-efficacy is found to be positively associated with outcome
expectation while outcome expectation is positively associated with task performance.
Though the direct effect of self-efficacy on task performance is not found to be statistically
significant, the relationship is significantly mediated by the role of outcome expectation.
This finding illuminates the important mediating role of outcome expectation, suggesting
that higher computer literacy results in an individual’s perception of improved benefits from
using judicial information systems. Moreover, higher outcome expectation could translate to
higher task performance. Thirdly, a significant relationship is found between technical
support, as a component of facilitating condition, and outcome expectation, suggesting that
timely technical support could improve the perceived benefits of using such systems. Lastly,
task-technology fit and outcome expectation is positively associated with task performance,
a finding consistent with previous studies. Given a proper fit between technology and task,
as well as overall positive outcome expectations on the part of the user, users are generally
able to use information systems to improve their task performance.
4. Research Limitation/Implications
The research findings suggest several implications. First of all, training could play a
vital role in improving an individual’s perceived task-technology fit and outcome expectation
for the use of information systems, leading to better task performance. Specifically, adequate
training could improve an individual’s computer literacy, further contributing to one’s