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由任務科技配適度觀點探討司法人員資訊系統使用與工作績效之影響因子
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adaptability and computer self-efficacy. In this study, adaptability refers to one’s ability to
seek alternative ways of using the system to complete one’s task, while computer self-
efficacy reflects one’s self-confidence in properly using such systems. Judicial offices should
develop training programs that focus on promotion of computer literacy as well as awareness
of how judicial information systems could help staff members accomplish their jobs.
Secondly, judicial tasks require close cooperation between officers as their tasks frequently
require collaboration among diverse departments and timely responses. However, according
to the results of this study, judicial personnel did not view current judicial information
systems as being conducive to these two task-related characteristics. Therefore, workflow
management systems are needed to enhance collaboration between judicial officers,
ultimately improving perceived task-technology fit and further contributing to improved task
performance. Lastly, dispersed and fragmented judicial information systems should be
integrated into a single enterprise system to facilitate improved workflow efficiency and
synergistic knowledge integration, which will lead to better performance.
Nonetheless, several limitations need to be acknowledged. First, the sample size is
relatively small, but the authors compensate for this by using PLS to test the research model
and by using bootstrap resampling method to test the significance level of path coefficients.
Secondly, the research model of this study was apparently not conclusive and other factors
could contribute to differences in task performance. Based on the proposed research
framework, future research could explore the context of judicial affairs from other
perspectives and incorporate factors from similar contexts to establish a more comprehensive
understanding of factors that contribute to the successful deployment of judicial information
systems. Lastly, the respondents of this study are judicial personnel, all of whom are the
primary users of the judicial information systems. However, there might be differences in
perceived task characteristics among different role groups, or individual characteristics may
differ depending on the role they play in judicial affairs. In this regard, future research could
investigate the possible effects different perceptions and roles have on the relationship
between the proposed research variables and task performance.
5. Originality/Contribution
This study explores factors that contribute to the successful use of judicial information
systems in Taiwan’s Judicial Yuan from the perspectives of task-technology fit and Social
Cognitive Theory. The Judicial Yuan serves as Taiwan’s highest judicial government
institution. Conducting large-scale surveys in this context is difficult due to the heavy