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NTU Management Review Vol. 32 No. 3 Dec. 2022

operational benefits, whereas the size of the IT department does so.

4. Research Limitations/Implications

This study has limitations that deserve to further explore. First, this study collects
samples from Taiwan’s top 1,000 enterprises that incorporated BDA systems, making
the analysis results explainable mainly through a much broader perspective. Second, this

study consists of cross-sectional research. We collect data mostly from companies that
have incorporated BDA systems for a period of no more than 1 year. Research results may
differ if we obtain data from companies that have incorporated a BDA system for a longer
period. Third, regarding the cooperation of business units and an assessment of benefits
derived from implementation, we ensure that participants have sufficient information

and experience to fill out this survey. Nonetheless, given that broader stakeholders may
not have adequate information and experience to respond to items related to project
implementation, we limit key informants only to the members and supervisors of project
teams who have actively participated in project implementation.

Overall, based on a resource-based view along with BDA system-related studies, this
study verifies how the human and intangible resources of a BDA are key factors affecting
the level of capability. However, when companies initiate the incorporation of a BDA
system, most do not have sufficient resources to develop BDA capability and need to

invest in external BDA technology assets such as system integrators for assistance. This
study offers companies insight into the challenges of developing BDA capability, as well
as how system integrators help solve problems and facilitate completion of their projects.

5. Originality/Contribution

This study explores specific practices enterprises may adopt to effectively obtain
BDA resources and increase their BDA capability, thereby enhancing operational benefits.

Prior studies have not discussed (1) the evaluation constructs of system integrators’
capabilities and (2) whether system integrators could stimulate outsourcing companies to
develop complementary resources or capabilities. Furthermore, empirical studies in the
realm of BDA are few. This study thus proposes two constructs to assess BDA system

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