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How System Integrators Can Help Client Companies Develop Big Data Analytics Capability

integrators’ capabilities from their technology and integration services. Utilizing a survey
to collect data for analysis, we examine from different dimensions how the capabilities
of system integrators can (1) stimulate enterprises who outsource the BDA development
projects to develop analytics competence and IT-business cooperation capability of their

own and (2) strengthen enterprises’ BDA capabilities and operational benefits.
This study makes the following three major contributions: (1) We use empirical data
to prove that system integrators with technology service and integration service capabil-

ities are external vendors that can indeed bring strategic benefits. In addition, this study
operationalizes the concepts of system integrators’ technology and integration service
capabilities, while also examining the impacts of these capabilities on a company’s BDA
resources and capabilities. (2) We infer that system integrators should develop two system
integration capabilities, namely technology and integration services, to create value for

their customers. We then conduct an empirical study on the impacts of these capabilities.
Our results lead to the theoretical development of studies on system integrators’ capabil-
ities. (3) This study proves that when the system integrators and enterprises who initially

outsource the implementation of BDA systems are individually responsible for providing/
developing BDA technology, human, and intangible resources, the company’s BDA capa-
bility and operational benefits become significantly improved.

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