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How System Integrators Can Help Client Companies Develop Big Data Analytics Capability

We believe companies should develop capabilities that complement system integrators
to maximize the value of the obtained BDA technology resources. Therefore, we aim to
identify both human and intangible organizational resources that companies who outsource
the implementation of BDA systems should develop themselves in order to effectively

convert and apply the BDA technology resources obtained from system integrators.

2. Design/Methodology/Approach

This study invites enterprises who outsource the implementation of BDA systems to
integrators to answer the questionnaires. Participants must meet the following two criteria
to be considered qualified for our survey: (1) Participants’ companies have incorporated
BDA systems; (2) Participants take part in the projects for system integration. We score

the survey items using a Likert 5-point scale. Research constructs consist of: technology
service capability, integration service capability, IT department analytics capability,
cooperation among business units, BDA capability, and operational efficiency. This study
adopts size of IT departments and the usage time of BDA systems as control variables.

Among the 121 questionnaires completed and submitted back to us, only 107 are
considered effective after we move incomplete and unqualified ones.

3. Findings

Our analyses show that BDA capability significantly and positively impacts
operational efficiency. Regarding internal resources developed within companies to
elevate BDA capability, both the IT department’s analytic capability and the cooperation

of business units have significant and positive impacts. Regarding the relationship among
external BDA technology assets, and internal human and intangible resources (e.g., applied
knowledge and skills of IT resources), the technology services of system integrators
have significant and positive impacts on the IT department’s analytic capability; the

integration services of system integrators have significant and positive impacts on the
IT department’s analytic capability; the integration services of system integrators have
significant and positive impacts on the cooperation between business units. As for the two
control variables, the usage time of BDA systems does not have a significant impact on

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