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NTU Management Review
Vol. 32 No. 3 Dec. 2022, 117-154
DOI:10.6226/NTUMR.202212_32(3).0004

How System Integrators Can Help Client Companies Develop
Big Data Analytics Capability?

系統整合商如何提升企業的大數據分析能力？

Tim Yueh-Ying Wu, Graduate Institute of Business Administration, National Taiwan University
吳岳穎 / 國立臺灣大學商學研究所
Jamie Yi-Ting Chang, Department of Information Management, Tunghai University
張伊婷 / 東海大學資訊管理學系
Jeffrey Chi-Feng Tai, Department of Management Information Systems, National Chiayi
University
戴基峯 / 國立嘉義大學資訊管理學系
Received 2021/8, Final revision received 2022/5

Abstract
Big Data Analytics (BDA) is a new technology being increasingly adopted by enterprises.
Lacking of Information Technology (IT) capabilities; however, most companies are
unable to obtain BDA capabilities upon implementing the BDA systems. This study posits
that system integrators can play a key role in helping companies with insufficient IT
capabilities to nurture BDA capabilities, a conjecture which has rarely been tested in prior
studies. Based on a survey consisting of 107 effective samples, our analyses show that the
integration and technical services provided by system integrators can enhance cooperation
among business units and elevate the analytics capability of IT departments, leading
firms to successfully develop BDA capabilities. By exploring the antecedents affecting
the formation of BDA capabilities, this research fills the gap in literature pertaining to
the perspectives of system integrators involving in BDA system implementation projects.
Furthermore, the results can be used as a reference in corporate practices.

【Keywords】Big Data Analytics capability, system integrator, technology service,
integration service, resource-based view
摘 要

大數據分析是日益受到企業重視且導入的新技術。然而，多數企業卻因資訊科技能力
不足，而無法如預期般在系統導入後獲得大數據分析能力。本研究主張：系統整合商
可扮演關鍵角色，協助企業發展出大數據分析能力；這項推測鮮少有研究檢視過。在
分析了 107 份有效問卷後，本研究證實系統整合商的技術服務和整合服務可提升資訊
部門分析能力，以及各業務單位之間的合作，進而使企業成功發展大數據分析能力。
藉由探究大數據分析能力形成的前因，本研究彌補了既有文獻在專案環境中系統整合
商視角的研究落差，研究結果更可供缺乏大數據分析資源和能力之企業參考。
【關鍵字】 大數據分析能力、系統整合商、技術服務、整合服務、資源基礎觀點

領域主編：郭佳瑋教授

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