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臺大管理論叢

27

卷第

1

55

customer-oriented firm.

Academy of Management Review

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Lin, J. S. C., and Hsieh, C. C. 2011. Modeling service friendship and customer compliance in

high-contact service relationships.

Journal of Service Management

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Lindell, M. K., and Whitney, D. J. 2001. Accounting for common method variance in cross-

sectional research designs.

Journal of Applied Psychology

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Menon, K., and O’Connor, A. 2007. Building customers’ affective commitment towards

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Services Marketing

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Strategic

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01.002

Mills, P. K., and Morris, J. H. 1986.

Clients

as “

partial

employees

of service organizations:

Role development in

client participation

.

Academy of Management Review

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