54 / 414
服務主導邏輯之共同生產：前置因素與結果因素
54
Hoyle, R., and Panter, A. 1995. Writing about structural equation models. In Hoyle, R. (Ed.),
Structural Equation Modeling: Concepts, Issues, and Applications
: 158-176.
Thousand Oaks, CA: Sage.
Inkpen, A. C., and Birkenshaw, J. 1994. International joint ventures and performance: An
interorganizational perspective.
International Business Review
, 3 (3): 201-217.
doi: 10.1016/0969-5931(94)90002-7
Jacobs, R. S., Hyman, M. R., and McQuitty, S. 2001. Exchange-specific self-disclosure,
social self-disclosure, and personal selling.
Journal of Marketing Theory and
Practice
, 9 (1): 48-62.
Jap, S. D. 1999. Pie-expansion efforts: Collaboration processes in buyer-supplier
relationships.
Journal of Marketing Research
, 36 (4): 461-475. doi: 10.2307/
3152000
Johnson, J. T., Barksdale, H. C. Jr., and Boles, J. S. 2003. Factors associated with customer
willingness to refer leads to salespeople.
Journal of Business Research
, 56 (4):
257-263. doi: 10.1016/S0148-2963(02)00436-8
Johnston, D. A., McCutcheon, D. M., Stuart, F. I., and Kerwood, H. 2004. Effects of supplier
trust on performance of cooperative supplier relationships.
Journal of Operations
Management
, 22 (1): 23-38. doi: 10.1016/j.jom.2003.12.001
Karantinou, K. M., and Hogg, M. K. 2009. An empirical investigation of relationship
development in professional business services.
Journal of Services Marketing
, 23
(4): 249-260. doi: 10.1108/08876040910965584
Kauser, S., and Shaw, V. 2004. The influence of behavioural and organisational
characteristics on the success of international strategic alliances.
International
Marketing Review
, 21 (1): 17-52. doi: 10.1108/02651330410522934
Keiningham, T. L., Perkins-Munn, T., and Evans, H. 2003. The impact of customer
satisfaction on share-of-wallet in a business-to-business environment.
Journal of
Service Research
, 6 (1): 37-50. doi: 10.1177/1094670503254275
Kinard, B. R., and Capella, M. L. 2006. Relationship marketing: The influence of consumer
involvement on perceived service benefits.
Journal of Services Marketing
, 20 (6):
359-368. doi: 10.1108/08876040610691257
Lacey, R., Suh, J., and Morgan, R. M. 2007. Differential effects of preferential treatment
levels on relational outcomes.
Journal of Services Research
, 9 (3): 241-256. doi:
10.1177/1094670506295850
Lengnick-Hall, C. A. 1996. Customer contributions to quality: A different view of the