Page 90 - 35-2

Message Life Cycle and Firm Crisis: A Case Study

Smith, C. A., and Lazarus, R. S. 1990. Emotion and adaptation. In Pervin, L. A. (Ed.),
Handbook of Personality: Theory and Research: 609-637. New York, NY:
Guilford Press.
Thomas, T. C., Price, L. L., and Schau, H. J. 2013. When differences unite: Resource
dependence in heterogeneous consumption communities. Journal of Consumer

Research, 39 (5): 1010-1033. https://doi.org/10.1086/666616
Tönnies, F. 2012. Community and society. In Lin, J., and Mele, C. (Eds.), The Urban
Sociology Reader (2nd ed.): 16-22. New York, NY: Routledge.
Triantafillidou, A., and Yannas, P. 2020. Social media crisis communication in racially

charged crises: Exploring the effects of social media and image restoration
strategies. Computers in Human Behavior, 106, Article 106269. https://doi.
org/10.1016/j.chb.2020.106269
van Dijck, J., Poell, T., and de Waal, M. 2018. The Platform Society: Public Values in a
Connective World. New York, NY: Oxford University Press.
Wang, L., Yang, S., Chen, A., Zhou, P., Chen, H., Wu, Y., Cui, X., and Tian, X. 2025.
Self-repair mechanism of user-generated content (UGC) in brand crises:

A computational communication model based on BERTopic and survival
analysis. Journal of Social Sciences and Humanities, 1 (2): 17-35. https://doi.
org/10.63333/sh.v1n23
Wijenayake, S., van Berkel, N., Kostakos, V., and Goncalves, J. 2020. Impact of contextual
and personal determinants on online social conformity. Computers in Human

Behavior, 108, Article 106302. https://doi.org/10.1016/j.chb.2020.106302

82