193 / 330
臺大管理論叢
第
27
卷第
2
期
193
Table 1 Attributes and Criteria for Supplier Selection and Evaluation
Attribute
Criteria
Definition
Quality
Quality performance
Order fulfillment, damage-free orders
Certifications
ISO or MBNQA
Quality control
Employee training, production scheduling
Reliability
Delivery
Cycle time, on-time delivery
Service
Keeping delivery promise, warranty
Flexibility
Agility to replace sources, order increase/decrease
flexibility
Business
Years in the business, performance history
Price/Cost
Total cost of ownership
Unit price, transportation price, inventory costs, service
level tradeoff
Payment terms
Payment schedule, credit letter, mode of payment
Manufacturing
Capability
Capacity
Total monthly capacity
Technology
New technology, use of technology in operations
Research and development Design capability, capacity to develop new products
Infrastructure
Management commitment
Long-range planning, contingency plan
Financial stability
Liquidity ratios, activity turnovers, interest coverage
Attitude
Relationship
Years of working together, exclusive capacity, level of
comfort
Quality is one of the considered attributes when selecting and evaluating suppliers.
Coyle et al. (2013) defined quality as the specification a user desires in a product. Quality is
taken as the degree of customer’s satisfaction with the product’s characteristics and feature
(Cheraghi et al., 2004). Barla (2003) rated quality in terms of quality performance,
certifications and quality control. Reliability is one of the most commonly used criteria in the
Total Quality Management approach. Reliability covers the on-time delivery amidst long
distance, spanning from ordering to packaging to delivery (Coyle et al., 2013; Sanayei et al.,
2008). Reliability also includes business history which can be evaluated through the years
the supplier in the business and its performance history.
Price/cost was the only attribute considered by the buyer in evaluating and selecting
suppliers (Wu and Barnes, 2011). In recent years, this attribute does not only mean the unit
price of a produce, but the price or cost of the entire purchasing process (Li and Zabinsky,
2011). Moreover, payment terms which indicate the schedule and mode of payments
(Sanayei et al., 2008) are also included in this attribute. Manufacturing capability can be
defined as the capabilities of the suppliers, including the supplier’s capacity, technologies
used as well as research and development (Cheraghi et al., 2004; Coyle et al., 2013).