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服務體驗管理:亞洲文獻回顧與未來研究方向

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emotional labor and turnover.

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Chiou, J. S., and Droge, C. 2006. Service quality, trust, specific asset investment, and

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Chiou, J. S., Droge, C., and Hanvanich, S. 2002. Does customer knowledge affect how

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Crosby, L. A., Evans, K. R., and Cowles, D. 1990. Relationship quality in services selling: