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臺大管理論叢

26

卷第

2

331

The case of Kaohsiung Harbor Police Office.

Journal of Human Resource

Management

, 6 (3): 95-117.)

陳彥君與沈其泰,

2015

,檢驗主管認同與權力距離傾向對於真誠領導與服務品質之關

係的效果,

人力資源管理學報

15

1

期:

1-25

doi: 10.6147/JHRM.2015.

1501.01 (Chen, Yen-Chun, and Shen, Chi-Tai. 2015. Examining the effects of

supervisor identification and power distance orientation on the relationship

between authentic leadership and service quality.

Journal of Human Resource

Management

, 15 (1): 1-25. doi: 10.6147/JHRM.2015.1501.01)

陳淑玲與黃讌茹,

2014

,轉換型領導對工作敬業心的影響歷程:心理資本與服務氣候之

跨層次中介觀點,

臺大管理論叢

25

1

期:

129-155

doi: 10.6226/NTURM

2014.JAN.R11057 (Chen, Shu-Ling, and Huang, Yen-Ju. 2014. The influence

mechanisms of transformational leadership on job engagement: The role of

psychological capital and service climate.

NTU Management Review

, 25 (1): 129-

155. doi: 10.6226/NTURM2014.JAN.R11057)

陳淑玲、鄭雅任與陳文惠,

2014

,情緒勞動對服務品質之影響:團隊服務氣候及情緒

能力之調節角色,

人力資源管理學報

14

2

期:

27-54

doi: 10.6147/JHRM.

2014.1402.02 (Chen, Shu-Ling, Cheng, Ya-Jen, and Chen, Wen-Hui. 2014. The

effects of emotional labor on service quality: The moderating roles of teams

service climate and emotional competence.

Journal of Human Resource

Management

, 14 (2): 27-54. doi: 10.6147/JHRM.2014.1402.02)

陳澤義、張保隆與葉晶雯,

2005

,發展顧客滿意與關係價值之研究:高接觸服務業之

證據,

交大管理學報

25

1

期:

123-148

(Chen, Tser-Yieth, Chang, Pao-

Long, and Yeh, Ching-Wen. 2005. Development of satisfaction with, and value of

relationship with customers: Evidences from high-encounter service sectors.

Chiao Da Management Review

, 25 (1): 123-148.)

黃吉村、渥頓、李奇勳與劉宗其,

2004

,服務失誤之補償效果:跨文化服務接觸的檢視,

管理評論

23

3

期:

23-52

(Huang, Chi-Tsun, Warden, Clyde A., Lee, Chi-

Hsun, and Liu, Tsung-Chi. 2004. Service recovery effects: An inter-cultural

service encounters examination.

Management Review

, 23 (3): 23-52.)

黃品全與韓明娟,

2014

,顧客承諾與情緒勞務之關係:情感承諾的調節作用,

組織

與管理

7

1

期:

83-114

doi: 10.3966/199687602014020701003 (Hwang,

Pin-Chyuan, and Han, Ming-Chuan. 2014. The re l a t ionship be tween

commitment to customers and emotional labor: The moderating role of affective

commitment.

Organization and Management

, 7 (1): 83-114. doi: 10.3966/