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臺大管理論叢

26

卷第

2

341

Hui, M. K., Ho, C. K., and Wan, L. C. 2011. Prior relationships and consumer responses to

service failures: A cross-cultural study.

Journal of International Marketing

, 19

(1): 59-81. doi: 10.1509/jimk.19.1.59

Igbaria, M., and Parasuraman, S. 1989. A path analytic study of individual characteristics,

computer anxiety and attitudes toward microcomputers.

Journal of Management

,

15 (3): 373-388. doi: 10.1177/014920638901500302

Jang, S. C. S., and Namkung, Y. 2009. Perceived quality, emotions, and behavioral

intentions: Application of an extended Mehrabian-Russell model to restaurants.

Journal of Business Research

, 62 (4): 451-460. doi: 10.1016/j.jbusres. 2008.

01.038

Jia, H. M., Wang, Y., Ge, L., Shi, G., and Yao, S. 2012. Asymmetric effects of regulatory

focus on expected desirability and feasibility of embracing self-service

technologies.

Psychology & Marketing

, 29 (4): 209-225. doi: 10.1002/mar.20516

Johns, G. 2006. The essential impact of context on organizational behavior.

Academy of

Management Review

, 31 (2): 386-408. doi: 10.5465/AMR.2006.20208687

Johnson, J. W. 1996. Linking employee perceptions of service climate to customer

satisfaction.

Personnel Psychology

, 49 (4): 831-851. doi: 10.1111/j.1744-6570.

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Jones, M. A., Mothersbaugh, D. L., and Beatty, S. E. 2000. Switching barriers and

repurchase intentions in services.

Journal of Retailing

, 76 (2): 259-274. doi:

10.1016/S0022-4359(00)00024-5

Judge, T. A., and Piccolo, R. F. 2004. Transformational and transactional leadership: A meta-

analytic test of their relative validity.

Journal of Applied Psychology

, 89 (5): 755-

768. doi: 10.1037/0021-9010.89.5.755

Kaltcheva, V. D., and Weitz, B. A. 2006. When should a retailer create an exciting store

environment?.

Journal of Marketing

, 70 (1): 107-118. doi: 10.1509/jmkg.

2006.70.1.107

Kammeyer-Mueller, J. D., Rubenstein, A. L., Long, D. M., Odio, M. A., Buckman, B. R.,

Zhang, Y., and Halvorsen-Ganepola, M. D. 2013. A meta-analytic structural model

of dispositonal affectivity and emotional labor.

Personnel Psychology

, 66 (1):

47-90. doi: 10.1111/peps.12009

Kark, R., Shamir, B., and Chen, G. 2003. The two faces of transformational leadership:

Empowerment and dependency.

Journal of Applied Psychology

, 88 (2): 246-255.

doi: 10.1037/0021-9010.88.2.246