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社會壓力、承諾與稅務員反功能行為:實驗研究

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Nonetheless, we found no evidence supporting the moderating effect of organizational

commitment on the relationship between social pressures and turnover intention. A plausible

explanation is that social pressures on tax officials stem from supervisors who have the

power to command and appraise them as well as from peers. Such pressures arise from work

opinion and affection conflicts with their colleagues. For entry-level tax officials, it might be

easier dealing with the stress of achieving goals in the workplace, and more difficult to cope

with social pressures. In addition to offering an insight into the effects of social pressures and

commitment on tax officials’ dysfunctional behaviors, further considerations and suggestions

for practical application are provided. This study consists of the accumulated knowledge of

work pressures and commitments among tax officials, and it serves as a contribution to the

research of stress and commitment theories. Since tax officials play a critical role in tax

collection for the government, it is important for future researchers to consider other types of

pressures and social support systems so that they can obtain a more in-depth and

comprehensive understanding of audit quality and turnover intention of tax officials.