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NTU Management Review Vol. 33 No. 2 Aug. 2023

Table 1 Summary of Measures
Standardized
Constructs Measures
Factor Loading
Innovation Intention (1) I am planning to provide my customers with novel ser- .84
CR = .87 vice and ideas during the next two weeks.
1
2
AVE = .69 (2) I intend to provide my customers with novel service and .90
ideas during the next two weeks.
(3) I will expend effort on providing my customers with nov- .74
el service and ideas during the next two weeks.
Source: Perugini and Bagozzi (2001)
Value Congruence (1) My personal values match my team members’ values .70
CR = .74 and ideals.
AVE = .50 (2) The things that I value in life are similar to the things my .79
team members value.
(3) My team members’ values provide a good fit with the .60
things I value.
Source: Hoffman et al. (2011)
Felt Obligation (1) I feel a personal sense of responsibility to bring about .85
CR = .80 novel and different service.
AVE = .58 (2) I feel obligated to try to provide new services where ap- .86
propriate.
(3) I feel obligated to challenge or change the present form .54
of customer service.
Source: Fuller et al. (2006)
Empowering Leader- Enhancing the meaningfulness of work:
ship (1) My team leader helps me understand the importance of .80
CR = .88 my work to the overall effectiveness of the company.
AVE = .64 Fostering participation in decision making:
(2) My team leader makes many decisions together with .82
me.
Expressing confidence in high performance:
(3) My team leader expresses confidence in my ability to .82
perform at a high level.
Providing autonomy from bureaucratic constraints:
(4) My team leader makes it more efficient for me to do my .75
job by keeping the rules and regulations simple.
Source: Zhang and Bartol (2010)
Team-Member Ex- (1) Other members of my team provide support and encour- .81
change agement to me.
CR = .89 (2) Other members of my team frequently recognize my ef- .81
AVE = .66 forts.
(3) Other members of my team frequently take actions that .86
make things easier for me.
(4) When I am busy, others members of my team often vol- .77
unteer to help me out.
Source: Seers (1989)
Note: 1. CR is composite reliability.
2. AVE is average variance extracted.

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