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Utilizing Business Process Management (BPM) for Performance Improvement: A Case Study of an Express
Company in Taiwan

reengineering.
The present study contributes to BPM research. Most importantly, it provides a
generalization of the ABPMP PDCA life cycle, which has been examined and confirmed
in Europe, North America, China, Japan, Korea, Taiwan, and India. The ABPMP PDCA

life cycle’s failure to incorporate an informal method of executing a BPM project is
also highlighted. Moreover, the research findings address the gap in the BPM body of
knowledge between BPM applications and supportive processes.

Nevertheless, we acknowledge the following limitations. First, this research
collected data through case interviews, which might have introduced negative effects due
to reflexivity. Second, a single case study might lack cross-company or cross-industry
application. Third, the research subject is a subsidiary of a multinational company. A
different corporate culture may require an alternate method of conducting a BPM project.

Therefore, we suggest using a cross-case study to expand research subjects in the
future. Researchers can identify whether informal activities facilitate the completion of a
BPM project. Furthermore, Cross-case studies will not only increase research robustness,

but also create a better understanding of how BPM may be applied to support processes in
different types of companies.

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