Page 91 - 35-1
P. 91
NTU Management Review Vol. 35 No. 1 Apr. 2025
enterprise information systems (ICEIS), Barcelona, Spain.
Hammer, M. 1990. Reengineering work: Don’t automate, obliterate. Harvard Business
Review, 68 (4): 104-112.
________ . 2002. Process management and the future of six sigma. Sloan Management
Review, 43 (2): 26-32.
________ . 2010. What is business process management?. In Vom Brocke, J., and
Rosemann, M. (Eds.), Handbook on Business Process Management 1:
Introduction, Methods and Information System: 24-36. Berlin, Germany:
Springer. https://doi.org/10.1007/978-3-642-00416-2_1
Hammer, M., and Champy, J. 1993. Reengineering the Corporation: A Manifesto for
Business Revolution (1st ed.). New York, NY: Harper Business.
Hammer, M., and Stanton, S. 1999. How process enterprises really work?. Harvard
Business Review, 77 (6): 108-118.
Harmon, P. 2010. The scope and evolution of business process management. In Vom
Brocke, J., and Rosemann, M. (Eds.), Handbook on Business Process
Management 1: Introduction, Methods and Information System: 57-101. Berlin,
German: Springer. https://doi.org/10.1007/978-3-642-00416-2_3
Houy, C., Fettke, P., and Loos, P. 2010. Empirical research in business
process management—analysis of an emerging field of research.
Business Process Management Journal, 16 (4): 619-661. https://doi.
org/10.1108/14637151011065946
Hung, R. Y. Y. 2006. Business process management as competitive advantage: A review
and empirical study. Total Quality Management and Business Excellence, 17 (1):
21-40. https://doi.org/10.1080/14783360500249836
Jeston, J., and Nelis, J. 2008. Business Process Management: Practical Guidelines to
Successful Implementation (2nd ed.). Exeter, UK: Elsevier.
Jurisch, M. C., Palka, W., Wolf, P., and Krcmar, H. 2014. Which capabilities matter for
successful business process change?. Business Process Management Journal,
20 (1): 47-67. https://doi.org/10.1108/BPMJ-11-2012-0125
Khosravi, A. 2016. Business process rearrangement and renaming: A new approach to
process orientation and improvement. Business Process Management Journal,
22 (1): 116-139. https://doi.org/10.1108/BPMJ-02-2015-0012
Lee, B., Fredendall, L., Roth, A., Sternberg, S., and Quiroga, B. F. 2024. An empirical
83