Page 92 - 35-1
P. 92

Utilizing Business Process Management (BPM) for Performance Improvement: A Case Study of an Express
               Company in Taiwan



                        analysis of process improvement from best practice adoption: A study of stroke
                        care best practices. Journal of Operations Management, 70 (4): 630-653. https://
                        doi.org/10.1002/joom.1301
               Lee, R. G., and Dale, B. G. 1998. Business process management: A review and
                        evaluation. Business Process Management Journal, 4 (3): 214-225. https://doi.

                        org/10.1108/14637159810224322
               Lee, S. M., and Asllani, A. 1997. TQM and BPR: Symbiosis and a new approach
                        for integration.  Management Decision,  35  (6):  409-416.  https://doi.
                        org/10.1108/00251749710173788

               Macedo de Morais, R., Kazan, S., Inês Dallavalle de Pádua, S., and Lucirton Costa, A.
                        2014. An analysis of BPM lifecycles: From a literature review to a framework
                        proposal. Business Process Management Journal, 20 (3): 412-432. https://doi.
                        org/10.1108/BPMJ-03-2013-0035
               Makhlouf, M., and Allal-Cherif, O. 2015. Pertinence and feasibility of a unifying holistic
                        approach of IT governance. Paper presented at the annual Hawaii international
                        conference on system sciences, Washington, DC.

               Mc Loughlin, K., Lewis, K., Lascelles, D., and Nudurupati, S. 2023. Sustainability in supply
                        chains: Reappraising business process management. Production Planning &
                        Control, 34 (1): 19-52. https://doi.org/10.1080/09537287.2021.1884764
               Moreira, S. A. S., and Dallavalle, S. 2024. Unraveling the trends in business process
                        management: A comprehensive bibliometric analysis of management and

                        business literature. Business Process Management Journal, 30 (7): 2541-2563.
                        https://doi.org/10.1108/BPMJ-10-2023-0771
               Munehira, T. 2014. Control mechanism for social business process management. Japan
                        Society for Information and Management, 34 (3): 103-114. https://doi.
                        org/10.20627/jsim.34.3_103
               Narzullayeva, G. S., and Bakayeva, M. A. 2022. Creative management: Creative
                        opportunities in business process management. American Journal of Social and

                        Humanitarian Research, 3 (12): 58-63.
               Netjes, M., Reijers, H., and van der Aalst, W. M. P. 2006. Supporting the BPM life-
                        cycle with FileNet. Paper presented at the international workshop on exploring
                        modeling methods for systems analysis and design, Luxembourg, Luxembourg.

               Palmberg, K. 2009. Exploring process management: Are there any widespread


                                                      84
   87   88   89   90   91   92   93   94   95   96   97