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Utilizing Business Process Management (BPM) for Performance Improvement: A Case Study of an Express
Company in Taiwan

nd
st
Recruiter Business 1 level 2 level Function HR GM
Partner manager manager Head Head
Start

Prepare Decide
Compensation the Best Fit
Report

Reject Reject Reject Reject

Prepare Review Reject
Offer Letter Yes Review Review Review
Approve Approve Approve
Approve

Sign Review Reject
Offer Letter

Approve

Sign
Offer Letter

Require Review
No CEO Yes

Approved
Compensation
Report Approve
& Offer Letter

Reach Out
to
Candidate

End

Figure 3 TO-BE Compensation Approval (with Offer Letter) Process

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