Wu, C. M., Lin, S. P., Tang, T. W., and Li, C. I. 2008. A Case Study of Organizational Routines of Information System Usage within the Post-implementation Stage. NTU Management Review, 19 (1): 213-240
Chien-Ming Wu, Assistant Professor, Department of Information Management, Transworld Institute of Technology
Shang-Ping Lin, Professor, Department of Business Administration, National Yunlin University of Science and Technology
Ta-Wei Tang, Assistant Professor, Department of Leisure & Recreation Management, Asia University
Chun-I Li, Doctoral Student, Graduate Institute of Business Administration, National Central University
Abstract
The recurrent interaction patterns of information system usage within the postimplementation stage affect the realization of company investment benefit. However, researches in regard to the post-implementation stage are still very few. Therefore, this research conducted a case study to explore the organizational routines of information system usage within post-implementation stage. An in-depth interview technique was applied to collect qualitative data; participants in information system post-implementation stage from three enterprises were interviewed. Qualitative data was analyzed to reveal the contents and relationships of organizational routines of information system usage, intervention practices and usage effect. The research result indicated that the organizational routines of information system usage are the interaction outcome of both standard operating procedures of information system and user effortful accomplishment. In addition, the relationships among information system, organizational routines of information system usage and user accomplishment reflect both feedback and feed forward organization learning and affect organization in various ways.
Keywords
post-implementation stage intervention organizational routines of information system usage