Lin, S. L., Yang, B. T., and Lo, S. K. 2016. The Interactive Effects of Job Demand and Job Control on Burnout and Learning Efforts: The Moderating Role of Fairness Perception. NTU Management Review, 26 (2): 239-272. https://doi.org/10.6226/NTUMR.2016.DEC.R12021
Shao-Lung Lin, Professor, Department of International Trade, Chinese Culture University
Bin-Tsann Yang, Associate Professor, Department of Textiles & Clothing, Fu Jen Catholic University
Shao-Kang Lo, Associate Professor, Department of International Trade, Chinese Culture University
Abstract
The study examines the relationships among job demand (time pressure and work overload), job control (method autonomy and criteria autonomy), fairness perception, burnout, and learning effort. Data were provided by 148 car salespeople. The results reveal that two-way interactions between job demand and proper job control are negatively related to burnout. The interaction between work overload and criteria autonomy is positively related to leaning effort. The results of three-way interaction of job demand, proper job control, and fairness perception reveal that for employees with higher levels of fairness perceptions, job control will reduce the worsening effects of job demand on burnout and the negative effects on learning effort. For employees with lower levels of fairness perceptions, these effects will be reversed. The author discusses the implications for theory and practice and offers suggestions for the further study.
Keywords
job demandjob controlfairness perception