Page 90 - 34-2
P. 90
Examining the Value Co-Creation Mechanism of Channel System: From Customer Engagement to Actor
Engagement
Hollebeek, L. D. 2011. Demystifying customer brand engagement: Exploring the loyalty
nexus. Journal of Marketing Management, 27 (7-8): 785-807. https://doi.org/10.
1080/0267257X.2010.500132
Hollebeek, L. D., and Rather, R. A. 2019. Service innovativeness and tourism customer
outcomes. International Journal of Contemporary Hospitality Management, 31
(11): 4227-4246. https://doi.org/10.1108/IJCHM-03-2018-0256
Hollebeek, L. D., Kumar, V., and Srivastava, R. K. 2022. From customer-, to actor-,
to stakeholder engagement: Taking stock, conceptualization, and future
directions. Journal of Service Research, 25 (2): 328-343. https://doi.
org/10.1177/1094670520977680
Hollebeek, L. D., Srivastava, R. K., and Chen, T. 2019. S-D logic-informed customer
engagement: Integrative framework, revised fundamental propositions, and
application to CRM. Journal of the Academy of Marketing Science, 47 (1): 161-
185. https://doi.org/10.1007/s11747-016-0494-5
Holmlund-Rytkönen, M., and Strandvik, T. 2005. Stress in business relationships.
Journal of Business & Industrial Marketing, 20 (1): 12-22. https://doi.
org/10.1108/08858620510576757
Hu, Y., and McLoughlin, D. 2012. Creating new market for industrial services in
nascent fields. Journal of Services Marketing, 26 (5): 322-331. https://doi.
org/10.1108/08876041211245218
Jaakkola, E., and Alexander, M. 2014. The role of customer engagement behavior in value
co-creation: A service system perspective. Journal of Service Research, 17 (3):
247-261. https://doi.org/10.1177/1094670514529187
Jaakkola, E., and Hakanen, T. 2013. Value co-creation in solution networks.
Industrial Marketing Management, 42 (1): 47-58. https://doi.org/10.1016/
j.indmarman.2012.11.005
Jarzabkowski, P., and Whittington, R. 2008. A strategy-as-practice approach to strategy
research and education. Journal of Management Inquiry, 17 (4): 282-286.
https://doi.org/10.1177/1056492608318150
Jaycox, L. H., Foa, E. B., and Morral, A. R. 1998. Influence of emotional engagement and
habituation on exposure therapy for PTSD. Journal of Consulting and Clinical
Psychology, 66 (1): 185-192. https://doi.org/10.1037/0022-006X.66.1.185
John, K., and Ross, D. G. 2022. How a firm’s value capture affects value creation in its
82