Page 168 - 33-3

Understanding People's Switching Intentions of Health Apps from Exterior and Interior Drivers

9 (2): 79-104.
Sun, Y., Liu, D., Chen, S., Wu, X., Shen, X. L., and Zhang, X. 2017. Understanding users’
switching behavior of mobile instant messaging applications: An empirical
study from the perspective of push-pull-mooring framework. Computers in
Human Behavior, 75: 727-738.

Vaghefi, I., and Tulu, B. 2019. The continued use of mobile health applications: Insights
from a longitudinal study. JMIR mHealth and uHealth, 7 (8), Article e12983.
https://doi.org/10.2196/12983
Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F. D. 2003. User acceptance of

information technology: Toward a unified view. MIS Quarterly, 27 (3): 425-478.
Verplanken, B., and Aarts, H. 1999. Habit, attitude, and planned behavior: Is habit an
empty construct or an interesting case of goal-directed automaticity?. European
Review of Social Psychology, 10 (1): 101-134.
Wang, Y., Meister, D. B., and Gray, P. H. 2013. Social influence and knowledge
management systems use: Evidence from panel data. MIS Quarterly, 37 (1):
299-313.

Wathne, K. H., Biong, H., and Heide, J. B. 2001. Choice of supplier in embedded markets:
Relationship and marketing program effects. Journal of Marketing, 65 (2): 54-
66.
Weiss, A. M., and Anderson, E. 1992. Converting from independent to employee

salesforces: The role of perceived switching costs. Journal of Marketing
Research, 29 (1): 101-115.
Wirtz, J., Xiao, P., Chiang, J., and Malhotra, N. 2014. Contrasting the drivers of switching
intent and switching behavior in contractual service setting. Journal of
Retailing, 90 (4): 463-480.
Wong, K. H., Chang, H. H., and Yeh, C. H. 2019. The effects of consumption values

and relational benefits on smartphone brand switching behavior. Information
Technology & People, 32 (1): 217-243.
Wood, W., and Neal, D. T. 2007. A new look at habits and the habit-goal interface.
Psychological Review, 114 (4): 843-863.

_________. 2009. The habitual consumer. Journal of Consumer Psychology, 19 (4): 579-
592.
Woodside, A. G., Frey, L. L., and Daly, R. T. 1989. Linking service quality, customer

160