Page 118 - 32.3

Exploring the Relationship between Suppliers’ CSR and Customer Satisfaction in B2B Context: The
Moderating Effect of Vertical Inter-Organizational Commitment and the Moderated Mediation Effect of
Competitor Identification

and competitors. Academy of Management Journal, 63 (5): 1425-1454.
Dyer, J. H., and Chu, W. 2003. The role of trustworthiness in reducing transaction costs
and improving performance: Empirical evidence from the United States, Japan,
and Korea. Organization Science, 14 (1): 57-68.

Dyer, J. H., and Singh, H. 1998. The relational view: Cooperative strategy and sources of
interorganizational competitive advantage. Academy of Management Review, 23
(4): 660-679.
Edwards, J. R., and Lambert, L. S. 2007. Methods for integrating moderation and

mediation: A general analytical framework using moderated path analysis.
Psychological Methods, 12 (1): 1-22.
Elg, U. 2003. Retail market orientation: A preliminary framework. International Journal
of Retail & Distribution Management, 31 (2): 107-117.
Ellinger, E. P., Lomnicka, E., and Hare, C. 2011. Ellinger’s Modern Banking Law (5th
ed.). New York, NY: Oxford University Press.

Esrock, S. L., and Leichty, G. B. 1998. Social responsibility and corporate web pages:
Self-presentation or agenda-setting?. Public Relations Review, 24 (3): 305-319.
Fang, E., and Zou, S. 2010. The effects of absorptive and joint learning on the instability
of international joint ventures in emerging economies. Journal of International
Business Studies, 41 (5): 906-924.

Ferguson, J., Brown, B., and Boyd, D. E. 2020. A conceptualization of corporate social (ir)
responsibility and moral intensity in the supply chain. Journal of Business &
Industrial Marketing, 35 (3): 602-611.

Fornell, C., and Larcker, D. F. 1981. Structural equation models with unobservable
variables and measurement error: Algebra and statistics. Journal of Marketing
Research, 18 (3): 382-388.
Freeman, R. E. 1984. Strategic Management: A Stakeholder Approach. Boston, MA:

Pitman.
George, D., and Mallery, P. 2003. SPSS for Windows Step by Step: A Simple Guide and
Reference 11.0 Update (4th ed.). Boston, MA: Allyn & Bacon.
Geyskens, I., and Steenkamp, J. B. E. M. 2000. Economic and social satisfaction:

Measurement and relevance to marketing channel relationships. Journal of
Retailing, 76 (1): 11-32.

108