The Enthusiasm and Exhaustion of Socio-Economic Organization Workers: Based on the Perspective of Job Characteristics

Tsai, C. L., Shiahhou, H. P., and Liu, P. C. 2020. The Enthusiasm and Exhaustion of Socio-Economic Organization Workers: Based on the Perspective of Job Characteristics. NTU Management Review, 30 (3): 183-214. https://doi.org/10.6226/NTUMR.202012_30(3).0006

Chin-Lun Tsai, Department of Psychology, Fu Jen Catholic University
Hsin-Peng Shiahhou, Department of Business Administration, Fu Jen Catholic University
Ping-Cheng Liu, Master's Program in Social Enterprise, Fu Jen Catholic Universit

Abstract

Drawing on the Job Characteristics Model (JCM) and the job crafting perspective, this study explores the characteristics of the motivating socio-economic organization's job. We interview 7 socio-economic organization workers and then propose an enthusiasm/exhaustion psychological state (experienced meaningfulness of work/perceived job stress) mediating model that linkes the relationship between job characteristics and work outcomes. Based on a sample of 119 socio-economic organization workers in Taiwan, we use the collected data to verify the proposed mediating model through multiple regression analysis. The results indicate that the perceived core job characteristics of socio-economic organization are skill specialization, task utility, task conduciveness, problem solving, and innovation/flexibility. We further find that the experienced meaningfulness of work fully mediates the effects of skill specialization, task utility, and task conduciveness on worker career commitment, and the effects of task conduciveness on career satisfaction.We also find that the experienced meaningfulness of work partially mediates the effect of problem solving on career satisfaction. Relatedly, task conduciveness positively impacts the experienced meaningfulness of work and perceived job stress, in turn influencing the perceived organizational impact on society. Finally, the five perceived core characteristics have no influence on perceived organizational profitability. The above conclusion is in line with the values of nonprofit socio-economic organizations.  


Keywords

Job Characteristics Modeljob characteristics of socio-economic organizationexperienced meaningfulness of workperceived job stresscareer commitment


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