Chang, C. Y., Yang, J. W., and Min-Chu Wu Wu 2019. Construct Outsourcing Vendor Selection Criteria for Business Intelligence. NTU Management Review, 29 (1): 171-200. https://doi.org/10.6226/NTUMR.201904_29(1).0005
Chun-Yang Chang, Department of Information Management, National Kaohsiung University of Sciences and Technology
Jen-Way Yang, Department of Electronic Engineering, National Kaohsiung University of Sciences and Technology
Min-Chu Wu Wu, Department of Information Management, National Kaohsiung University of Sciences and Technology
Abstract
This study developed reliable and valid criteria for evaluating business intelligence outsourcing vendors. Three critical steps comprised the research process. First, we determined possible criteria to outsource information system vendor selection. Second, we applied resource-based theory, resource dependence theory, transaction cost theory, agency cost theory, social exchange theory, and the service science perspective to strengthen the criteria. We then modified the criteria by using business intelligence theory. Finally, the selection criteria were examined by 13 experts through a modified Delphi method, and their opinions were applied to determine the weight of each criteria using the analytic hierarchy process. Our results provided four dimensions and 35 criteria, which can strengthen the vendor selection process to realize higher performance and greater satisfaction.
Keywords
business intelligenceoutsourcing vendorselection criteriamodified Delphi methodanalytic hierarchy process