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Goal Consensus, Subordinates’ Prior Performances, and Supervisors’ Resource Allocation Preferences

Customer-focused quality management, 3. Team (branch office) management, and 4. Implementation of company’s ideology),
please determine which goal is more important and the weights of their importance on a scale from 1 to 9 (“9” represents most
Based on your comprehension of your company’s goals (1. Expanding market share and improving financial performance, 2.
Customer-focused quality management Team management Implementation of company ideology Team management Implementation of company ideology Implementation of company ideology

Appendix A. Survey Questionnaire for Regional Managers/Branch Managers (cont.)
1:9

1:8

1:7
important and “1” represents equally important). Please ensure the consistency of your priority.
1:6

1:5

1:4

1:3

1:2
1:1

2:1

3:1

4:1

5:1

6:1

7:1
8:1

9:1

Expanding market share and improving financial performance Expanding market share and improving financial performance Expanding market share and improving financial performance Customer-focused quality management Customer-focused quality management Team management

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