18 / 274
從動態競爭觀點審視作業流程管理的創新與改進
18
This capability development trade-off reveals another important feature of process
competition: A continuous investment in innovation capabilities, while relaxing the
competitive pressure in the short term, will increase the tension in the long run.
Figure 3 Operational Performance
under Short-Termism
Capability Development Path
Figure 4 Operational Performance
under Long-Run Growth
Capability Development Path