臺大管理論叢 NTU Management Review VOL.29 NO.1

197 NTU Management Review Vol. 29 No. 1 Apr. 2019 Netzer, O., Feldman, R., Goldenberg, J., and Fresko, M. 2012. Mine your own business: Market-structure surveillance through text mining. Marketing Science , 31 (3): 521-543. Nevo, D., and Chan, Y. E. 2007. A Delphi study of knowledge management systems: Scope and requirements. Information and Management , 44 (6): 583-597. Ng, I. CL., Maull, R., and Yip, N. 2009. Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry. European Management Journal , 27 (6): 377-387. Nie, G., Zhang, L., Liu, Y., Zheng, X., and Shi, Y. 2009. Decision analysis of data mining project based on Bayesian risk. Expert Systems with Applications , 36 (3): 4589- 4594. Nofal, M. I., and Yusof, Z. M. 2013. Integration of business intelligence and enterprise resource planning within organizations. Procedia Technology , 11: 658-665. Okoli, C., and Pawlowski, S. D. 2004. The Delphi method as a research tool: An example, design considerations and applications. Information and Management , 42 (1): 15-29. Orlando. 2009. Gartner identifies the top 10 strategic technologies for 2010 . http://www. gartner.com/it/page.jsp?id=1210613. Accessed Oct. 20, 2009. Ou, L., and Peng, H. 2006. Knowledge and Process Based Decision Support in Business Intelligence System . Paper presented at the 1st International Multi-Symposiums on Computer and Computational Sciences (IMSCCS’06), Hangzhou, China. Özbayrak, M., and Bell, R. 2003. A knowledge-based decision support system for the management of parts and tools in FMS. Decision Support Systems , 35 (4): 487- 515. Paulson, L. D. 2006. Service science: A new field for today’s economy. Computer , 39 (8): 18-21. Petrini, M., and Pozzebon, M. 2009. Managing sustainability with the support of business intelligence: Integrating socio-environmental indicators and organisational context. The Journal of Strategic Information Systems , 18 (4): 178-191. Phan, D. D., and Vogel, D. R. 2010. A model of customer relationship management and business intelligence systems for catalogue and online retailers. Information and Management , 47 (2): 69-77. Power, D. J. 2008. Understanding data-driven decision support systems. Information Systems Management , 25 (2): 149-154.

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