34 The Moderating Effect of Review Involvement on the Relationship between Low-Cost Carriers Service Quality and Customer Satisfaction Author Biography Jia-Jen Ni Jia-Jen Ni is an associate professor of Department of Applied Japanese, Chihlee University of Science. Her research interest focuses on destination marketing, word-ofmouth marketing and internet marketing. She has published an academic paper in Internet Research. *Yi-Hsuan Li Yi-Hsuan Li received her master degree from Department of Business Administration, National Taiwan University of Science and Technology in 2019. Tom M. Y. Lin Tom M. Y. Lin is a professor of marketing at Business Administration Department, National Taiwan University of Science and Technology. Professor Lin earned his PhD degree from the University of Warwick, UK. His research interest focuses on word of mouth marketing and social network. He has published academic papers in Business Horizon, Decision Support System, Industrial Management & Data Systems, Industrial Marketing Management, International Journal of Hospitality Management, Management Decision, and Total Quality Management & Business Excellence. *E-mail: sandy910421@gmail.com
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